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Damaged or Lost Parcels

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Articles

What happens if I have been shipped the incorrect item?

If we have shipped you the incorrect item, please Contact Us right away so that we can resolve the issue ASAP. Please include as much information on the ticket as possible and upload photos of the item you received. This will expedite the process whi

What happens if my parcel arrives damaged?

If your items arrived damaged, please raise your RMA* on the Zone3 Returns Portal and our team will be touch with you as soon as possible. Initiate your return by accessing the link below, add your order number and the same e-mail address you have