If your items arrived damaged, please raise your RMA* on the Zone3 Returns Portal and our team will be touch with you as soon as possible.
Initiate your return by accessing the link below, add your order number and the same e-mail address you have

If your items arrived damaged, please raise your return on the <a href="https://returns.us.zone3.com" rel="noopener noreferrer" target="_blank">ZONE3 Returns</a> and our team will be touch with you as soon as possible.Initiate your return by accessing the link below, you will need your order number and one of the following: email address, postal code or contact number. Select the damaged item you wish to return and follow the next steps.&#xA0;Access the ZONE3 Returns Portal here: <a href="https://returns.us.zone3.com">Returns Portal</a>If you need further help with your return, feel free to contact us using our <a href="https://us.zone3.com/pages/contact-us">Contact Page here. </a>

What happens if my parcel arrives damaged?

If we have shipped you the incorrect item, please Contact Us right away so that we can resolve the issue ASAP.
Please include as much information on the ticket as possible and upload photos of the item you received. This will expedite the process whi

If we have shipped you the wrong item, please raise your return on the <a href="https://returns.us.zone3.com/" rel="noopener noreferrer" target="_blank">ZONE3 Returns Portal</a> and our team will be touch with you as soon as possible.&#xA0;Initiate your return by accessing the link below, you will need your order number and one of the following: email address, postal code or contact number. Select the item you wish to return and follow the next steps. You can select a return reason regarding receiving the wrong item, which allows us to pass this feedback onto our warehouse teams.Access the ZONE3 Returns Portal here: <a href="https://returns.us.zone3.com/">Returns Portal</a>If you need further help with your return, feel free to contact us using our <a href="https://zone3.com/pages/contact-us" target="_self">Contact Page here.&#xA0;</a>

What happens if I have been shipped the incorrect item?

Drop us an email using the contact form above!

ZONE3 US

Damaged or Lost Parcels

SHIPPING & DELIVERY

What are the shipping options and delivery times?

Can my order by delivered to a different mailing address from the billing address?

Can I change my shipping address if the order has not shipped?

Do I have to pay taxes or duties for my order?

Can I add an item to my order?

Can I upgrade the delivery option?

I've only received part of my order

Shipping Information

What is your return policy?

Can I test my product in water and still return?

How do I return my order?

How is my refund calculated?

Can I exchange something I've purchased?

Where is my refund?

Returns & Exchanges

How do I return an item under warranty?

What is covered in your warranty policy?

Wetsuit care Instructions

Do you cover warranty if I didn't purchase direct?

Warranties

RETURNS, EXCHANGES & WARRANTIES

A guide to ZONE3 wetsuits

Swimming in a Triathlon Wetsuit: A Beginners Guide

Which ZONE3 wetsuit will keep me warm in cold conditions?

What makes a Triathlon wetsuit different?

What size am I in a wetsuit?

How do I fit my wetsuit?

Do you do plus size wetsuits?

How do I care for my wetsuit?

How do I remove my wetsuit quickly?

Can I get my wetsuit repaired?

Can you tell me more about Terraprene?

Yulex Switch wetsuit

Do you make a wetsuit suitable for other watersports?

Wetsuits

A brief guide to ZONE3 triwear

How do I care for my trisuit?

Does your apparel provide SPF protection?

What is the difference between the Activate and the Activate+ trisuit?

Triwear

Do ZONE3 sell goggles with corrected lens option?

Do you sell goggles for children?

Do you sell goggle straps?

Are ZONE3 Goggles latex free?

My goggles fog up. Is there a solution?

Which goggles are best for me?

What colour goggle lens should I choose?

Goggles

A guide to our neoprene accessories

How do I choose the right buoyancy shorts?

How do I care for my Neoprene gloves and socks?

Neoprene Apparel & Accessories

ZONE3 Race Belts

ZONE3 LED Backpack Tow Float

ZONE3 Buoys & Tow Floats

Spare Parts

Accessories

Are your Swimskins non-wetsuit legal?

Which of your products are FINA approved?

Common allergenic materials

Do you make custom versions of your products?

General care for performance products?

What recycled & sustainable materials do you use?

I want to write a review

ZONE3 Swim Training Aid/Mesh bag

Other ZONE3 Product Information

ZONE3 PRODUCTS

How do I use a discount code?

Do you offer a discount to the military?

How do I use my loyalty points?

I forgot to use my code at checkout

Do you offer a blue light discount?

Discounts & Promotions

How do I cancel my order?

Can I add a product to my order?

Order Cancellation & Amendments

Do you deliver to Canada?

How do I place an order?

Pricing policy

My size is showing out of stock

I need to contact Customer Service

I need to change the delivery address on my order

Placing an Order

ORDER HELP

How do I become a ZONE3 Ambassador?

Do you sponsor athletes?

Do you partner with teams/clubs?

SPONSORSHIPS

ZONE3 Journey

Industry Awards

ZONE3 Mission

ABOUT ZONE3