Zone3 USA Shipping & Handling Information
 
For all U.S. orders, we offer FREE standard shipping on orders over $75. 

Orders placed with standard shipping will arrive in 4-7 business days. (business days will not include weekends and holidays)

<p><strong>ZONE3 USA Shipping &amp; Handling Information</strong></p><p>For all U.S. orders, we offer <strong>FREE&#xA0;</strong>standard shipping on orders over <strong>$75</strong>.&#xA0;</p><p>Orders placed with standard shipping will arrive in <strong>4-7</strong><strong>&#xA0;business</strong> days. (business days will not include weekends and holidays)</p><p>For <strong>&quot;Priority&quot; (1-2 days)</strong> and <strong>&quot;Expedited&quot;</strong> <strong>(3 days)&#xA0;</strong>shipping, your order must be placed by 1:00 PM Eastern Time to ensure next day or 2-day delivery.&#xA0;</p><p>Unfortunately, we do not ship to South America.&#xA0;</p><p>If you&apos;re ordering for delivery to Canada, please use our main site: <a href="//www.zone3.com">www.zone3.com</a>&#xA0;</p><p><strong>Shipping cut-off times exclude holidays and weekends.</strong>&#xA0;</p><p>An estimated &apos;import fees deposit&apos; and additional taxes may be applied to your order at checkout if the value is over $800. This deposit will be used to pay any Import Fees on your behalf (or on behalf of the recipient).&#xA0;</p><p><strong>CONTIGUOUS U.S. SHIPPING RATES</strong></p><table><tbody><tr><td>Shipping Option</td><td>Order By</td><td>Estimated Delivery</td><td>Rate</td></tr><tr><td>Standard</td><td>1:00 PM EST</td><td>4-7 business days</td><td>$10 or Free for orders over $75</td></tr><tr><td>Expedited</td><td><div>&#xA0;</div>1:00 PM EST</td><td><div>&#xA0;</div>3 business days</td><td><div>&#xA0;</div>$10</td></tr><tr><td>Priority</td><td><div>&#xA0;</div>1:00 PM EST</td><td>1-2 business days</td><td><div>&#xA0;</div>$18</td></tr></tbody></table><p>&#xA0;</p><p><strong>HAWAII, ALASKA,&#xA0;</strong><strong>PUERTO RICO SHIPPING RATES</strong></p><table><tbody><tr><td>&#xA0;Shipping Option</td><td>Order By</td><td>Estimated Delivery</td><td>Rate</td></tr><tr><td>Standard</td><td>11:00 AM EST</td><td>7-10 business days</td><td>$25 or Free for orders over $100</td></tr></tbody></table><p>&#xA0;</p>

What are the shipping options and delivery times?

Yes, you can ship to a different address than your billing address. Your billing address should reflect the payment method address. Shipping address can vary from the billing address. At check-out you will have both options. 
*Please note that due to

<p>Yes, you can ship to a different address than your billing address. Your billing address should reflect the payment method address. Shipping address can vary from the billing address. At check-out you will have both options.&#xA0;</p><p>*Please note that due to transit times and potential delays, ZONE3 advises against deliveries to hotels and cannot accept risk for items getting lost once in transit to a non-permanent address.&#xA0;</p>

Can my order by delivered to a different mailing address from the billing address?

Yes, you can! But we have a limited window once the order has been placed to change a shipping address. If the items did not reach the packing area, we will definitely amend the shipping address for you.
Please e-mail customerservice.us@zone3.com or

<p id="isPasted">We have a limited window once the order has been placed to change a shipping address. As soon as your order is placed, the details are passed immediately across to our warehouse partners. &#xA0;</p><p>Please e-mail <a href="mailto:hello@zone3.com">hello@zone3.com</a> or use our contact form here: <a href="https://us.zone3.com/pages/contact-us" rel="noopener noreferrer" target="_blank">Zone3 Contact form</a></p><p>Select <em>Amend/Cancel order&#xA0;</em>query option and provide us with your order number and the correct shipping details. We will do our best to process your request, but please understand that this will not always be possible.</p><p>Please note that any changes you make to your account after placing an order will not apply to orders already placed.</p>

Can I change my shipping address if the order has not shipped?

Orders placed via our US website can be fulfilled both from within the USA or from the UK (depending on the item ordered). If your order is high value, you may be contacted regarding import duties where the products have been sent from the UK. If thi

<p>Orders placed via our US website can be fulfilled both from within the USA or from the UK (depending on the item ordered).</p><p>If your order is high value, you may be contacted regarding import duties where the products have been sent from the UK. If this has happened to you, please contact us at: <a href="mailto:hello@zone3.com">hello@zone3.com</a>&#xA0;</p>

Do I have to pay taxes or duties for my order?

Drop us an email using the contact form above!

ZONE3 US

Shipping Information

SHIPPING & DELIVERY

What happens if my parcel arrives damaged?

What happens if I have been shipped the incorrect item?

Damaged or Lost Parcels

What is your return policy?

Can I test my product in water and still return?

How do I return my order?

How is my refund calculated?

Can I exchange something I've purchased?

Where is my refund?

Returns & Exchanges

How do I return an item under warranty?

What is covered in your warranty policy?

Wetsuit care Instructions

Warranties

RETURNS, EXCHANGES & WARRANTIES

A guide to ZONE3 wetsuits

Swimming in a Triathlon Wetsuit: A Beginners Guide

Which ZONE3 wetsuit will keep me warm in cold conditions?

What makes a Triathlon wetsuit different?

What size am I in a wetsuit?

How do I fit my wetsuit?

Do you do plus size wetsuits?

How do I care for my wetsuit?

How do I remove my wetsuit quickly?

Can I get my wetsuit repaired?

Can you tell me more about Terraprene?

Yulex Switch wetsuit

Do you make a wetsuit suitable for other watersports?

Wetsuits

A brief guide to ZONE3 triwear

How do I care for my trisuit?

Does your apparel provide SPF protection?

What is the difference between the Activate and the Activate+ trisuit?

Triwear

Do ZONE3 sell goggles with corrected lens option?

Do you sell goggles for children?

Do you sell goggle straps?

Are ZONE3 Goggles latex free?

My goggles fog up. Is there a solution?

Which goggles are best for me?

What colour goggle lens should I choose?

Goggles

A guide to our neoprene accessories

How do I choose the right buoyancy shorts?

How do I care for my Neoprene gloves and socks?

Neoprene Apparel & Accessories

ZONE3 Race Belts

ZONE3 LED Backpack Tow Float

ZONE3 Buoys & Tow Floats

Spare Parts

Accessories

Are your Swimskins non-wetsuit legal?

Which of your products are FINA approved?

Common allergenic materials

Do you make custom versions of your products?

General care for performance products?

What recycled & sustainable materials do you use?

I want to write a review

ZONE3 Swim Training Aid/Mesh bag

Other ZONE3 Product Information

ZONE3 PRODUCTS

How do I use a discount code?

Do you offer a discount to the military?

How do I use my loyalty points?

I forgot to use my code at checkout

Do you offer a blue light discount?

Discounts & Promotions

How do I cancel my order?

Can I add a product to my order?

Order Cancellation & Amendments

Do you deliver to Canada?

How do I place an order?

Pricing policy

My size is showing out of stock

I need to contact Customer Service

I need to change the delivery address on my order

Placing an Order

ORDER HELP

How do I become a ZONE3 Ambassador?

Do you sponsor athletes?

Do you partner with teams/clubs?

SPONSORSHIPS

ZONE3 Journey

Industry Awards

ZONE3 Mission

ABOUT ZONE3