What is your return policy?Updated 5 months ago
Any returned item must be in the same ‘as new’ condition as it was received. The customer is responsible for the return carriage costs and items must be sent using recorded and insured delivery. Returned goods must be sent with a returns form. Please use the Zone3 Returns Center for a smooth an easy process. Link to Zone3 Returns Center below.
Please note: for a size exchange, return for refund and re-order.
All returns should be logged on our returns portal to generate your unique returns number. The portal can be found here: https://zone3usa.myreturnscenter.com/
You have 30-days from the date of delivery to return wetsuits and goggles.
You have 30-days from the date of delivery to return tri apparel, swimwear, casual apparel, compression apparel and all accessories.
All items must be returned unused, without damage of any kind, with tags attached and in original packaging.
Damage is defined as sun or chemical damage, stains, scratches, abrasions or tears of any kind.
DAMAGED OR DIRTY ITEMS MAY NOT BE RETURNED, WITHOUT EXCEPTION.
You may only return items purchased directly from this Zone3.us website. If you purchased from a Zone3 NA retailer then you must return items to that retailer and their policy may be different. Please check with the retailer before returning items to them.
Return shipping fees are the responsibility of the customer, not Zone3 NA. We do not provide labels.
We do not accept returns from unauthorized retailers, consignment stores, third party websites, or on items purchased outside of the US.
Refunds will be processed within 5 business days of receipt. It may take a further 5 business days to appear on your bank card statement.
- Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty or not as described: custom made, custom design, made to measure or personalized.
For the festive season we will be offering an extended returns period on all orders placed from 1st November to 31st December. You will be able to return these items up until the 31st of January 2023.